FAQ

 FAQ

What is my order status?

After placing your order, we will send a confirmation email. You can track your order status through the email.

Can I modify my order?

We can only modify orders that have not yet been shipped. Once your order status changes to "Ready to Ship," "Shipped," or "Delivered," we cannot accept any modifications.

Payment Methods

What payment methods do you accept?

We accept the following two main payment methods:

● PayPal

We primarily use PayPal for secure payments. Through PayPal, we accept Apple Pay, Google Pay, VISA, American Express, and Discover cards.

● Secure Credit Card Payments

We also accept credit card payments from Visa, MasterCard, American Express, and Discover cards.

What currency will my payment be settled in?

All our transactions are settled in US dollars. If your credit or debit card uses a different currency, your bank will settle the transaction based on the exchange rate applied to the website you are visiting.

Shipping
Which areas do you ship to?

We ship worldwide, including Asia, North and Central America, Europe, and Oceania, and accept PayPal and credit card payments.

How long will it take for my order to ship?

After placing your order, it typically takes 3 to 7 business days to process.

Delivery time depends on the shipping method you choose.

How can I track my package?

After placing your order, we will send you a confirmation email. You can track your order status through the link in the email.

What if I'm not home?

If you are not home, we will arrange for redelivery the next day, or our delivery partner will contact you to arrange a new delivery date, depending on your chosen country and shipping method.

If the package cannot be delivered, you may need to pick it up at your local post office.

Returns
Do you accept returns?

We accept returns that meet the following conditions:

- The item must have been purchased from our online store.

- The item must not have been used in any way.

- Return or exchange requests must be submitted within 14 days of receiving the item.

To return an item, please contact our customer service.

Can I exchange an item?

We accept exchanges, and the conditions for exchanges are the same as for returns.

To exchange an item, please inform customer service that you wish to exchange it for a different product when preparing to return it.

Are returns free?

To return an item, please contact customer service for a return address. Once you receive the address, please properly pack the item in its original packaging and include your proof of purchase.

In some cases, your return shipping costs are free. If the reason for your return is not an error on the part of hoursball.com, the return shipping cost will be deducted from your refund.

How long does it take to process a return?

Return requests will be confirmed within 14 days of our warehouse receiving the package.

Once your return request is accepted, we will process your refund, exchange, or reimbursement within 14 days of receiving the returned item.

If you have any further questions or concerns, please contact our customer service center.