Shipping Information
Standard Shipping
This is our most commonly used shipping method and applies to all orders. We work with reliable logistics partners to provide affordable and secure delivery services. Standard shipping typically takes 7-15 business days to arrive, but actual delivery time may vary depending on the destination.
Free Shipping
Free shipping is available on eligible orders. Orders with a minimum purchase amount qualify for free shipping. Free shipping requirements are automatically calculated at checkout.
Shipping Methods: DHL • FedEx • Cloud Express • Yanwen
2. Shipping Fees
Shipping fees vary depending on the continent of your destination. Below are the shipping prices by region (in USD):
Region Standard Shipping Fee Free Shipping Minimum
North America $5.98 Orders over $49
Europe $5.98 Orders over $49
Asia $5.98 Orders over $49
Oceania $5.98 Orders over $49
South America $5.98 Orders over $49
Africa $11.98 Orders over $69
3. Shipping Policy
To ensure you receive your products smoothly and have a pleasant shopping experience, we have established the following shipping policy:
Order Processing Time:
All orders will be processed and confirmed within 1-2 business days after payment. Once your order is processed, we will hand it over to our logistics partner for delivery.
Shipping Time:
Standard shipping typically takes 5-12 business days. Actual delivery time depends on the destination and other factors, such as customs clearance, holidays, and carrier handling.
Free Shipping Terms:
If your order meets the free shipping requirement, the free shipping fee will be automatically calculated and applied during checkout. This way, you can enjoy free shipping without paying additional shipping fees.
Order Tracking:
Once your order is shipped, we will provide you with a tracking number. You can use this number to track the delivery status of your order on the carrier's website. If you have any questions about your order, please feel free to contact us at support@hoursball.com.
Shipping Delays:
While we strive to ensure on-time delivery, shipping delays may occur due to unforeseen circumstances such as inclement weather, shipping issues, or customs clearance. We will work closely with shipping carriers to resolve any shipping delays. If any delays occur, we will notify you by email or other means to keep you informed of your order's status. If you experience any delays, please feel free to contact us at customer service (support@hoursball.com).
4. Order Cancellations and Modifications
Order Cancellations:
If you wish to cancel your order, please contact our customer service team as soon as possible. We will attempt to cancel your order before it is processed and shipped and provide a full refund. Once an order has been shipped, cancellations are not possible, but returns are still possible.
Order Hoursball:
Once an order has been processed and delivered to the shipping carrier, we are unable to modify it (for example, to change the item or delivery address). If you require a change to your order, please contact us as soon as possible and we will do our best to accommodate your request.
5. Shipping Security
Hoursball takes the safety of your order during shipping very seriously. All items are carefully packaged to prevent damage during shipping. If you receive damaged or missing items, please contact
us within 7 days of receiving your package to file a claim. We will provide you with a solution, such as a refund, replacement, or exchange, based on the situation. Our goal is to ensure that you have a worry-free shopping experience.
Summary
Thank you for choosing Hoursball! We are committed to providing you with reliable, fast, and secure shipping services. Whether you are in North America, Europe, Asia, Australia, South America, or Africa, we will ensure that you receive your high-quality fashion items promptly.
If you have any questions or need assistance regarding shipping, please feel free to contact our customer service team. We are always happy to assist you and ensure a smooth and enjoyable shopping experience.
Thank you for your support and trust in Hoursball. We look forward to bringing you more high-quality fashion items and provid